Refund policy

Funkypop.ca – Refund & Pre-Order Policy

Thank you for shopping with Funkypop.ca! We appreciate your support and aim to provide a smooth and transparent experience—especially when it comes to blind boxes and pre-orders.

Returns & Exchanges

To preserve the mystery and excitement of our blind box items, we only accept returns in the case of faulty or damaged products caused by non-human factors. We do not accept returns or exchanges for:

  • Duplicate characters

  • Opened or unsealed items

  • Change of mind

We appreciate your understanding, as this policy helps maintain the integrity of blind box collectibles.

Pre-Order Policy

Many of our collectibles are available via pre-order—that means you're securing your item in advance before it arrives from our suppliers. Each pre-order is placed specifically for you, based on demand, and is considered final once submitted.

Cancellations & Refunds

We understand things can change. However, due to the nature of pre-orders and ongoing changes in global trade and import fees, our cancellation policy is as follows:

  • All pre-orders are final and cannot be cancelled.

  • No cancellations will be accepted once your item has shipped or is already in transit from our supplier.

  • Any duties, customs charges, or import fees are the responsibility of the buyer. Funkypop.ca is not liable for these charges.

Please be sure before you pre-order, as timelines and customs policies vary by country.

Exceptions (Full Refund Eligibility)

We will issue a full refund (without the 20% fee) only if:

  • The item becomes unavailable or cannot be restocked

  • You receive a product that is damaged or incorrect

    Please contact us within 3 days of delivery and include clear photos of the issue.

Exchanges

The best way to get the item you want is to place a new order once your return (if eligible) has been accepted. Please note: We do not offer direct exchanges for mystery box items.

Refund Process

Once we receive and inspect your return, we’ll notify you of approval. If approved, a refund will be issued to your original payment method within 10 business days.
Please note: Some banks or credit card providers may take additional time to process the refund.

If it’s been more than 15 business days since your refund was approved, feel free to contact us at funkypop.ca@gmail.com

Important Note on POP MART Products

All POP MART blind boxes are factory-sealed. We cannot open them to check figures without breaking their integrity. Therefore:

  • Returns are not accepted for opened items or quality concerns post-opening

  • If your item arrives with visible box damage, please reach out to us with photos

  • For sealed item quality issues, we recommend contacting POP MART directly for support

Thank you for being part of the Funkypop.ca community! We’re here to help with any questions — don’t hesitate to reach out.